Career Summary

Experience in project management covering such fields as telecommunications networking, provisioning and facilities.  An energetic self-starter with capabilities in a broad range of technical and management disciplines.  Proven ability to work with all relevant groups involved in the programs.  Possess extensive background in establishing, and successfully implementing customer requirements, program scope, schedule and budget.  Experience in developing and presenting reports to various levels of management.  Excellent organizational skills, with a proven track record of successfully managing multiple efforts simultaneously.

 

Experience

Assistant Project Manager / Technician, Tigerbyte Solutions, Denton, Texas               2004-Present

1. Responsible for scheduling technicians and customer satisfaction

2. Technical troubleshooting, repair and general maintenance

3. Web-hosting management

4. Purchasing and Research, Billing and Proposal Creation

 

 

Program Manager, Design and Instruction, SBC Center for Learning, Irving, Texas          2000-2002

5. Responsible for gathering customer requirements, scope, schedule and budget on the delivery of new or upgraded curriculum

6. Oversaw development of course material for technical training courses.

7. Managed subject matter experts (SME) to insure timely documentation of course materials such as user manuals

8. Developer/Instructor for courses including Basic trouble shooting - Central Office and Frame, ADSL circuits, COSMIC & MDF wiring, and service order interpretation

9. Managed installation of ANYMEDIA training lab

10. Responsible for maintenance and instruction in Network Fundamentals lab

 

AT&T, Dallas, Texas                                                                                                                            1982-2000

 

1. Project Manager, Global Markets Data Services, AT&T, Dallas, Texas

1. Managed implementation of a Frame Relay network to include over 5,000 sites across the country

2. Responsible for customer requirements gathering, scope, schedule and delivery of upgraded networks

3. Managed project plans and status reviews on multiple projects simultaneously

4. Developed process for improving customer satisfaction with new implementation billing

5. Managed escalations for circuits and access from various vendors

6. Responsible for improving and maintaining quality service and customer satisfaction within managed accounts

 

2. Technical Sales Specialist    

1. Created a pilot Systems Consultant position that successfully improved customer satisfaction, sales results and sales productivity; allowing new Data Account Executives (DAE) to decrease ramp up time by 65%

2. Responsible for improving DAEs total contract revenue by 48%

3. Designed, quoted, and managed implementation data network projects

4. Responsible for customer satisfaction and increased sales revenue

5. Acted as a member of branch Steering Committee and Quality Team

 

3. Market Analyst

1. Managed territory design for the Branch through application of territory design software and marketplace intelligence

2. Provided results analysis to determine appropriate course of action to improve branch performance

3. Developed Branch strategies and tactics for improving market share

4. Instructor for Branch Quality Process

 

4. Communications Technician, Midland, Texas

1. Directed new installation of Digital Access & Cross-Connect System (DACS) office.

2. Responsible for installation and maintenance of  new Digital Private Line circuits

3. Coordinated digital conversion for all Special Services

4. Responsible for maintenance and repair of 4ESS Toll Switch, digital and microwave carrier systems

5. Facilitator for Regional Quality Council  

6. Member of District Quality Improvement Team and District Managers Forum

Education

Troy State University, Montgomery, Alabama                                                             1978-1980

Basic Electronic Program and Inertial Navigation Systems Training - U.S.A.F.                  1974-1975

Software Experience

Microsoft Office 2003 (Word, Access, Excel, Power Point), Microsoft Outlook, Visio Technical, Microsoft Project.

 

MILITARY EXPERIENCE                                                                                    1974-1977

    U.S.A.F. / Alabama Air National Guard

 

HOBBIES / INTERESTS

Video editing: home video and 8mm movies, slide and photos, to create on DVD

Amateur Radio – Extra Class License - ad5my

 

VOLUNTEER WORK

Webmaster and board of trustees’ member at Unity Church of Denton

Computer Instructor – Denton Library